About these terms
These terms apply to your use of carmelascents.com and to purchases from Carmela Scents LLC, which trades as Carmela (“we”, “us”). By using the site or placing an order you agree to them. Orders are completed on our store at Shopify, which has its own terms and policies that also apply to checkout.
Products and prices
Prices are shown in US dollars and may change. We describe and photograph our products as accurately as we can, but colors and packaging can look slightly different on your screen. If we spot a pricing or stock error, we may correct it or cancel the affected order and refund you in full.
Orders and payment
Placing an order is an offer to buy. We accept it when we confirm shipment, and we may decline or cancel an order, for example for suspected fraud or lack of stock. Payment is taken at checkout by Shopify and its payment partners.
Shipping and delivery
Delivery areas, rates and estimated times are shown at checkout and in our shipping policy. Estimates are not guarantees. Risk of loss passes to you on delivery to the address you gave us, so please check it carefully.
Returns and refunds
Our refund policy, shown on our store and at checkout, explains what can be returned, within what time and how refunds are made. Nothing in these terms limits any rights you have under consumer law.
Subscriptions
If we offer a subscription, its price, billing schedule, minimum term, renewal and how to cancel will be shown clearly before you sign up and confirmed in writing afterwards. A subscription does not renew unless you were told it would.
Using our products safely
Our fragrance oils are for home fragrance use with the SERRA diffuser, as described on the packaging. Follow the instructions on the label, keep products out of reach of children and pets, avoid contact with eyes, and stop using a product if it irritates you. If you have allergies or are pregnant, check the notes listed on each product page first.
Our content
The Carmela name, logo, photographs, text, illustrations and design are ours or used with permission. You may not copy or reuse them for commercial purposes without our written consent.
Liability
We provide this website “as is”. To the fullest extent the law allows, we are not liable for indirect or consequential loss arising from the use of the site or products, and our total liability for any claim is limited to the amount you paid for the order concerned. Nothing here excludes liability that cannot be excluded by law, such as for death or personal injury caused by negligence, or for fraud.
Privacy
How we handle your information is explained in our privacy policy.
Changes and contact
We may update these terms, and the version on this page applies to orders placed after the date below.
Carmela Scents LLC operates this website and the Carmela store. You can reach us by e-mail at info@carmelascents.com, or by direct message on Instagram (@carmelascents).
Last updated: October 15, 2026